The degree of dynamism involved in the industry environment today just makes it inevitable that your website remains unchanged or unaffected. This makes it imperative that your website is frequently updated in terms of information present to ensure that your visitors get a revitalized impression on every visit. Retaining your existing and loyal visitors’ attention and also give your new visitors the latest information about your services.
We completely understand the importance of the above mentioned criteria and specialize in offering to our clients Website maintenance service.
Taking weekly backup of the database. If the website is data rich one like an ecommerce website with huge volume of transaction per day then it would be advisable to take the daily back. This is limited to a Max of 1GB and anything above this limit will be calculate & pricing will be given by the Customer support service (CSS) Executive.
In case if the website been hacked it would be great if we have code backup. So on every code update in the server we can take the code backup. This is limited to a maximum of 5GB and anything above this limit will be calculate & pricing will be given by the Customer support service (CSS) Executive.
Any content in the website can be updated which includes the existing multimedia files like video, audio and images. In case if it is a ecommerce website, we can add few products manually. If it is bulk, then this can done using CSV import. We provide content update based on the package selected, For Silver package maximum of 2hrs/month, for Gold package maximum of 10hrs/month, for platinum package maximum of 20hrs/month. New function Implementation will not be considered under the content update of the Website Maintenance service.
Monitoring the website traffic using Google and send monthly periodic report.
Monitoring the plan of web hosting and server and inform in prior about the expiry dates.
If there is any issue in the existing code, it can be fixed, when it is developed by us. It is eGrove system’s discretion to support/fix the Bug for codes developed by others and the bug fixing charges will be calculate by the Customer support service (CSS) Executive separately over than that of the Website Maintenance service Package chosen.
In case, if the website has been build using any CMS like Joomla, Drupal, WordPress, Magento, prestashop, etc., then we can upgrade it whenever the new version is available (Provided the existing website is compatible for version upgrade).
Fixing of browser compatibility issues if any exist. Ensuring your site’s compatibility with IE6/7/8 and Firefox 2/3 on a PC is commonplace in website maintenance. Checking some of the recent released browsers like Opera, Chrome, Safari and Firefox for PC, Opera, and Safari will be checked for a Macintosh. All these above features will not be covered for the mobile devices/gadgets.
Any critical issues like, failure/hack attack it should be solved as soon as possible.
Canonicalization of the website is an import task in the SEO part of the service. Providing Meta Data and SEO Friendly URLs (For a Maximum of 2, 5, 10 pages/ month for Silver, Gold, Platinum respective packages). Checking of Site Structure or Architecture for comfortable navigation. Integrating the website with Google Analytic and Webmaster accounts and regular site map update. Creation of Robot.txt and Ht-access file for redirection purposes.
|Packages||Turn Around Time|
|Silver Package||Min 24 Hrs to Max 48 Hrs|
|Gold Package||Min 12 Hrs to Max 48 Hrs|
|Platinum Package||Min 2 Hrs to Max 48 Hrs|
|Broad Tasks Covered||Minimum Time||Maximum Time|
|Database Backup||5 min||2 hours|
|Code Backup||30 min||8 hours|
|Content update||1 hours||20 hours|
|Website Traffic||10 min||30 min|
|Server and Web Hosting||4 hours||10 hours|
|Software upgrade & security update||1 hours||4 hours|
|Bug Fixing||1 hours||20 hours|
|CMS Upgrade||1 hours||8 hours|
|Browser Compatibility Issues||1 hours||4 hours|
|Critical Incidences||2 hours||12 hours|
|SEO||2 hours||10 hours|
|Additional Webpage Development||1 hours||8 hours|
|Image Changes/Additions||15 min||2 hours|
|Technical Troubleshooting||1 hours||4 hours|
|Debugging||1 hours||8 hours|
|CMS Troubleshooting||1 hours||4 hours|
|Promotional Updates||1 hours||4 hours|
|Banner Design||2 hours||4 hours|
|Pop-up Creation||1 hours||8 hours|
|Flash Changes/Updates||1 hours||8 hours|