We at eGrove systems use content management systems to ensure that our clients can learn or apply updates internally but even so many people have difficulty finding the time to make the necessary changes to their websites so that the site is a match for what both the fast-paced world of the web and for the success growth of their business. Getting a website developed is just your first step towards reaching out to your potential customers.
The degree of dynamism involved in the industry environment today just makes it inevitable that your website remains unchanged or unaffected. This makes it imperative that your website is frequently updated in terms of information present to ensure that your visitors get a revitalized impression on every visit. Retaining your existing and loyal visitors’ attention and also give your new visitors the latest information about your services.
eGrove’s technical support team will be available to work in the allotted hours during maintenance contract period. The client has to provide required access, task to be covered, guidelines and priority list to cover the task listed below.
We completely understand the importance of the above-mentioned criteria and specialize in offering to our client’s Website maintenance services.
Taking a weekly backup of the database. If the website is data rich one like an eCommerce website with a huge volume of transaction per day then it would be advisable to take the daily back. This is limited to a Max of 1GB and anything above this limit will be calculated & pricing will be given by the Customer support service (CSS) Executive.
In case if the website been hacked it would be great if we have code backup. So on every code update on the server, we can take the code backup. This is limited to a maximum of 5GB and anything above this limit will be calculated & pricing will be given by the Customer support service (CSS) Executive.
Any content in the website can be updated which includes the existing multimedia files like video, audio, and images. In case if it is an eCommerce website, we can add few products manually. If it is bulk, then this can be done using CSV import. We provide the content update based on the monthly support bucket hours for the selected plan. For Silver package maximum of 5hrs/month, for Gold package maximum of 15hrs/month, for platinum package maximum of 20hrs/month. New function implementation will not be considered under the content update of the Website Maintenance service.
Monitoring the website traffic using Google and send the monthly periodic report.
Monitoring the plan of web hosting and server and inform in prior about the expiry dates.
If there is any issue in the existing code, it can be fixed, when it is developed by us. It is eGrove system’s discretion to support/fix the Bug for codes developed by others and the bug fixing charges will be calculated by the Customer support service (CSS) Executive separately over than that of the Website Maintenance service Package chosen.
In case, if the website has been build using any CMS like Joomla, Drupal, WordPress, Magento, PrestaShop, etc., then we can upgrade it whenever the new version is available (Provided the existing website is compatible for version upgrade).
Fixing of browser compatibility issues if any exist. Ensuring your site’s compatibility with IE6/7/8 and Firefox 2/3 on a PC is commonplace in website maintenance. Checking some of the recently released browsers like Opera, Chrome, Safari and Firefox for PC, Opera, and Safari will be checked for a Macintosh. All these above features will not be covered for the mobile devices/gadgets.
Any critical issues like failure/hack attack it should be solved as soon as possible.
Canonicalization of the website is an import task in the SEO part of the service. Providing Meta Data and SEO Friendly URLs (For a Maximum of 2, 5, 10 pages/ month for Silver, Gold, Platinum respective packages). Checking of Site Structure or Architecture for comfortable navigation. Integrating the website with Google Analytic and Webmaster accounts and regular sitemap update. Creation of Robot.txt and Ht-access file for redirection purposes.