Complaints & Feedback

We value your opinion!

eGrove is absolutely committed to provide you with the best of products and services that we possibly can. We would love to hear from you on what you think of our services. Both positive and negative feedback are equally welcome and appreciated. It is your views that help us garner a better perspective about ourselves in our zealous strive to keep you happy and content!

We will diligently use your feedback to further improve our products and services to the best that we can and we look forward to meet & exceed your expectations.

For any complaints that you might have, our officers are here to help you resolve the issue with the best possible solution. Below you will find the varied ways eGrove can reach out to you to help address your issues.

HOW AND WHERE TO REGISTER A COMPLAINT?

YOU CAN PLACE YOUR COMPLAINTS THROUGH ANY OF THE FOLLOWING OPTIONS;

How long will it take?

  • All complaints will most definitely be acknowledged within 2 working days of receipt of the complaint
  • A full response will be provided within 10 working days
  • In certain cases where the issue at hand might be complex, additional time may be required. However, you will be adeptly kept informed of the progress and notified of the expected timeframe for resolution.
  • The complaint resolution will be intimated to you via email.

Use the following form to help you make an effective complaint.

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