eGrove offers WP Ticketing System to provide support to your clients. WordPress is currently the most popular, free and open source blogging tool. It runs on a Web Hosting Service based on PHP code and MySQL database, and powers over 60 million websites. You can use this web software to create a beautiful website or blog. The WordPress Development services offer you powerful and flexible content management system, reduced learning curve, complies with the latest web standards such as XHTML, etc. It’s easy to understand architecture, facility to customize templates, and wide ranges of modules have popularized the use of the WordPress for WordPress blogs, WordPress websites, and even WordPress eCommerce websites.
WordPress provides a very flexible platform on which your eCommerce site can easily grow. Like most content management systems, it uses a system that allows the developer to decide what can and cannot be changed by the administrator on the backend. As per your wish you can edit and manage the website content using the content management system. WordPress is one of the most popular CMS. You can install the WordPress within seconds. It is not necessary to have the technical knowledge to handle any CMS. It is easy to paste the text from the Microsoft Word document into a WordPress site. The WordPress is daily updated to improve functionality and tighten security.
OsTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multiple user web interface. The features of osTicket system are web and email support, auto response, canned replies, internal notes, help topics, alerts and notices, role-based access, assign and transfer tickets, no sign-up required, and support history. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
The WP Ticketing System is a WordPress Support Plugin to integrate osTicket Support Ticket System into WordPress site. The osTicket is a FREE, open source customer support ticketing system. This plug-in will provide all the features of osTicket user end interface which allows the users to send and track their tickets. The users can register on site and submit the tickets through the WP Ticketing System. Also they can track the submitted tickets’ progress, give reply etc. The users will be notified via email when the tickets are created or updated. WordPress Version 3.0 and above is required for this module to work. WordPress Registration page and Login page should be enabled. osTicket Support Ticketing System Version 1.7.1 or above should be downloaded and installed on the hosting site.
The user can send unlimited number of tickets. The module allows the user to set the Priority to the tickets. Option to send queries with attachment. The user can track the status of the submitted Tickets. The user can post internal reply/message to support staff directly and get a response. The admin can send Auto-responder emails to the customer. The admin can assign the tickets to support staffs. The admin can manage the Tickets. The module has an ability to include the signature in reply or email. Option to include the internal notes in tickets. Ability to Post a reply to staff and vice-versa. The module allows the admin to view the tickets activity and statistics of Department, Staff and Topic. Manage access level based on Assigned groups, departments and teams. It is simple and quick to install.